OhWallShop provides no charge shipping to most areas of Canada and the US. Please note that some remote areas of Canada and the US do not qualify for our no charge shipping service, you will be notified upon order placement if your area does not qualify.
All orders are processed in 1-2 business days and will arrive within 3-7 business days of being shipped. An email with tracking information will be sent once your order is shipped, or you can Log In to your account to check the status of your order.
International orders have a slightly longer turnaround time with 1-2 business days processing time and 5-7 business days shipping time.
On overseas orders, please note that the customer is responsible for any duties, taxes and other local importation charges. International orders have a slightly longer turnaround time with 1-2 business days processing time and 5-7 business days shipping time.
Please note we will accept returns but the shipping and other charges will be the responsibility of the customer.
Items purchased from the OhWallShop online store can be returned in new, unoppened condition with all tags and packed the same way than the original packaging within 30 days of purchase.
Duties, taxes and shipping expenses will be the responsibility of the customer. If your package is sent to us 'collect', it will be refused and returned to you.
If you purchased your item from a second party or retail outlet, please contact them directly to determine what return options they provide. If you need to initiate a warranty claim due to a manufacturing defect, please email return@ohwallshop.com with photos of the affected area and proof of purchase.
OhWallShop prides itself on selling high quality products, it is in this spirit that we approach our craft and support our customers. All OhWallShop products are covered by a “Material and Manufacturing Defect Warranty” for a period of 1 year from the date of purchase with the original bill of sale. This warranty does not cover excessive wear and tear and/or products that were used outside their intended purpose.
If a product is found to be defective after inspection by a OhWallShop warranty expert, we will replace the product.
When you contact us, we will provide you with a return authorization number and instructions allowing you to return your purchase to use, free of charge (Canada and US* customers only)
PLEASE INDICATE:
Once your return is received at our HQ, processing and inspection typically takes 3-5 business days to complete. During certain high-volume times of the year, processing times may be longer. Once completed, you will be notified via email.
*Orders from the US states of Alaska and Hawaii do not qualify for free returns and exchanges. Return shipping must be paid for by the customer and may be reimbursed at our discretion.
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